Shipping.

To street addresses in the United States, including the District of Columbia. We do not ship abroad, to freight forwarders, or to an address we believe is being used to get around a rule.

We do not ship to Alabama, Arkansas, Indiana, Rhode Island, Vermont, and Wisconsin. Nor do we ship to any city or county that has a rule of its own, even where the state allows it. The list changes as the law does; the address step applies the current one, and an order to an excluded place is declined before it is placed.

You confirm the destination yourself, on every order, and you are responsible for knowing the rules where it is going.

An adult, 21 or older. We may require an adult signature on delivery, and a carrier may ask for identification. If no adult is available the parcel is returned to us and we write to you about sending it again, at your cost.

Do not order for someone else, and do not have an order delivered to a workplace or a shared address unless you can receive it there yourself.

In plain paper, with nothing on the outside but the address and the carrier’s label. The return address is ours, without a description. Inside, everything is sealed as it left the maker.

An order is placed as pending. The payment step follows by email; once it settles, the order is confirmed and packed within two business days. Transit is usually two to six business days depending on where you are. A tracking number arrives by email when the parcel leaves.

Weather, carrier delays and holidays are outside our hands, and we cannot promise a date. If an order is late by more than a week beyond the estimate, write to us and we will chase it.

The delivery charge and any tax are shown at the address step, before you confirm, and again in the confirmation email. They depend on the destination and the size of the order. We do not add anything afterwards.

If a parcel arrives damaged, opened, short, or with the wrong thing in it, tell us within fourteen days of delivery and keep the packaging. We replace or refund, your choice, and we cover the return if one is needed. If a parcel is marked delivered but has not reached you, tell us within fourteen days of that date and we will trace it with the carrier and put it right.

Sealed, unopened items may be returned within thirty days of delivery for a refund to the original payment method, less the cost of the return. For safety and regulatory reasons an opened item cannot be returned or exchanged.

An order may be cancelled at no cost at any time before it is dispatched. After dispatch, refuse the parcel or return it unopened and we refund it when it arrives back.

To start any of this, write to us with the order number. A person reads these, usually the same day.